7-day refund on new subscriptions
If you are not satisfied with a new paid plan, email us within 7 days of your first payment and we will refund it in full. This applies once per account or school.
After 7 days
- Monthly plans: cancel at any time and you will not be charged again. The current month is not refunded.
- Yearly plans: if you cancel within the first 60 days we refund the unused full months, minus the two free months included in the yearly discount. After 60 days, the plan runs to the end of the paid year.
- Extra teacher seats follow the same rules as the plan they are added to.
Service credits
If Clique is unavailable for more than 24 continuous hours for reasons within our control, paid accounts receive a credit of one week's subscription per full day of outage, applied to the next bill. Email us to claim it if it is not applied automatically.
What is not refundable
- Custom work, installation on your own server and on-site training once delivered.
- Payments made more than 7 days before a request on a monthly plan.
- Accounts closed for breaching the acceptable use policy.
How to request a refund
- Email info@kweb.name.ng with the subject "Refund request".
- Include the account email and the payment reference or receipt.
- We confirm within 2 working days and send the refund within 10 working days to the original payment method. Transfers are returned to the account that paid.
Contact us
Kaypixel Web Service, Lagos, Nigeria.
Email: info@kweb.name.ng
Phone and WhatsApp: +234 816 705 4577